Services and projects

home  •  logic  •  workbook  •  services  •  sources 


Inquiry and evaluation

"How do we do things in this organization, and how can we innovate what we are doing?" Important questions. Looking back can be very helpful in finding some answers. To build new perspectives and find ways for new strategies. However, in my experience most organizations are poorly equipped for reflection. In most business, historical accounts are suspect. People don't want to know what happened, they want to know what to do next.

Making a Learning History together with people of the organization is a process of creating collective memory and of sensemaking. It stimulates reflection in a natural way: by story telling, and looking for emerging patterns in the stories.

As an independent consultant since 2003 I work with professional service organisations on further development of their services with involvement of stakeholders. I can offer you assistance in participative inquiry, evaluation of past projects, or exchange of experiences and ideas in an interactive large group meeting with stakeholder groups.


      References inquiry and evaluation

  • Development of a practical guide for effective use of Large Scale Interventions, in an interactive field study, see Wiki on this research project

  • Operational audits and advise for several Water Boards in a Dutch project on professionalization of environmental tasks

  • Benchmark projects with 26 Water Boards and 10 local authorities to improve the quality of environmental permits and enforcement procedures

  • Evaluation of an innovative approach for a Transportation Department of the Dutch government

  • Learning History of twenty years of dealing with accountability in contract management for a Transportation Department of the Dutch government, see www.learninghistories.net

  • Learning History for an association of consultants on innovative culture, see www.learninghistories.net

  • Evaluation of a management contract on flexible regional public transportation

  • Interactive inquiry on the perspectives on environmental legislation for small and medium enterprises; assignment of an Environmental Department of the Dutch government

  • Operational audit for improvement of helpdesk services; assignment of a city council

go to facilitation services

go to training services

to top of page